Remote Bilingual Customer Advocate (Spanish)

Pyramid Consulting, Inc; El Paso (TX); Remote; USD 23,419 - 23,763; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A healthcare consulting firm in El Paso, TX is seeking a Bilingual-Customer Service Advocate (Spanish). This remote contract position involves responding to member/provider inquiries, maintaining quality standards, and providing excellent customer service. Ideal candidates have experience in call centers, a typing speed of 40 WPM, and a High School diploma. Benefits include health insurance and 401(k) plans.

Qualifications

• Experience working in a high pace contact center environment.
• Ability to respond to member/provider inquiries accurately and timely.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to member/provider calls.
• Resolve basic problems and document all communications.
• Maintain performance and quality standards.

Skills

Customer Service Experience

Typing Speed - 40 WPM

Data Entry Experience

Call Center Experience

Bilingual (Spanish)

Education

High School Diploma/GED

Job description

A healthcare consulting firm in El Paso, TX is seeking a Bilingual-Customer Service Advocate (Spanish). This remote contract position involves responding to member/provider inquiries, maintaining quality standards, and providing excellent customer service. Ideal candidates have experience in call centers, a typing speed of 40 WPM, and a High School diploma. Benefits include health insurance and 401(k) plans.