Bilingual CSR — Hybrid Support Specialist

4over; Huber Heights (OH); Hybrid; USD 24,796 - 26,174; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

PTO

Job summary

4over is seeking a Customer Success Representative to deliver top‑notch service and build strong customer relationships. The role involves handling inquiries by phone or chat, educating customers about products, and documenting interactions to keep accounts updated.

The position is part of a hybrid team with a first‑shift schedule, typically 8:30 AM to 5:30 PM, five days a week. Bilingual English/Spanish is highly desirable and compensation starts at $18–$19 per hour.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Bilingual in English and Spanish highly desirable.

Responsibilities

• Educate and assist customers on products and services.
• Resolve customer concerns via phone or virtual chat.
• Record interactions and maintain accurate account notes.
• Provide feedback to help develop products and resources.
• Attend department and company meetings as required.

Skills

Communication skills

Bilingual English/Spanish

Time management

Self-motivation

Teamwork

Technology proficiency

Education

High school diploma or GED

Customer service experience

Job description

4over is seeking a Customer Success Representative to deliver top‑notch service and build strong customer relationships. The role involves handling inquiries by phone or chat, educating customers about products, and documenting interactions to keep accounts updated.

The position is part of a hybrid team with a first‑shift schedule, typically 8:30 AM to 5:30 PM, five days a week. Bilingual English/Spanish is highly desirable and compensation starts at $18–$19 per hour.