Customer Success Agent — Hybrid (Bilingual)

4over, Inc.; Arizona; Hybrid; USD 24,796 - 26,174; Full time

Job summary

4over, Inc. is hiring a Customer Success Representative (CSR) for a hybrid role spanning AZ, NJ, OH, and FL. The CSR will deliver top-notch service, educate customers on products, and resolve inquiries via phone or chat. The position emphasizes empathy, initiative, and a people-first mindset.

Ideal candidates will have prior customer service experience, a stable work history, and bilingual English/Spanish skills. Training will include Level 1 Certification tests with potential pay progression.

Qualifications

• High School Diploma or GED required.
• Previous experience in customer service.
• Bilingual in English and Spanish is highly desirable.
• Experience in printing or wide format production – preferred.
• Demonstrated history of stable employment.

Responsibilities

• Educate and assist customer base on company website, products, and services.
• Resolve customer concerns via telephone or virtual chat, or a combination of both.
• Provide customer feedback to departments for product and resource development.
• Accurately notate and record each customer interaction to ensure accounts are updated.
• Be a knowledgeable point of contact for both new and existing customers.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Typing 40+ WPM

Time management

Teamwork

Education

High School Diploma or GED

Tools

Office 365

Job description

4over, Inc. is hiring a Customer Success Representative (CSR) for a hybrid role spanning AZ, NJ, OH, and FL. The CSR will deliver top-notch service, educate customers on products, and resolve inquiries via phone or chat. The position emphasizes empathy, initiative, and a people-first mindset.

Ideal candidates will have prior customer service experience, a stable work history, and bilingual English/Spanish skills. Training will include Level 1 Certification tests with potential pay progression.