Hybrid Bilingual CSR — Fast-Paced Customer Support

Centah Inc.; Fort Lauderdale (FL); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401K with 4% match

Paid Time Off

Monthly Bonus

Gift card drawings

Career development

Casual dress code

Salary: $16/hour

Job summary

Centah Inc. in Fort Lauderdale, FL is hiring a Customer Service Representative for a hybrid role. The position requires effective communication, the ability to handle high call volumes, and timely, accurate data entry.

In-office onboarding is required for two weeks, with potential work-from-home status once criteria are met. Responsibilities include answering calls, booking appointments, and maintaining CRM notes while upholding high service standards in both Spanish and English.

Qualifications

• Must be fluent in English and Spanish (reading/writing/speaking).
• Excellent oral and written communication skills.
• Ability to multitask and type at least 25 WPM.

Responsibilities

• Answer incoming calls and respond to customer requests.
• Book appointments with high data accuracy.
• Escalate issues to supervisors when needed.
• Maintain quality documentation and CRM updates.

Skills

Bilingual English/Spanish

Excellent communication

Data entry

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

Centah Inc. in Fort Lauderdale, FL is hiring a Customer Service Representative for a hybrid role. The position requires effective communication, the ability to handle high call volumes, and timely, accurate data entry.

In-office onboarding is required for two weeks, with potential work-from-home status once criteria are met. Responsibilities include answering calls, booking appointments, and maintaining CRM notes while upholding high service standards in both Spanish and English.