Bilingual Customer Success Associate — Hybrid

Hopkins Printing, Inc.; Northern (KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Holidays and PTO

Job summary

4over LLC in Arizona is seeking a Customer Success Representative I to deliver friendly, proactive support to our customers across phone and chat channels. You will educate users on products, resolve issues, and document interactions to keep accounts up to date.

The role requires a high school diploma, prior customer service experience, and bilingual English/Spanish is highly desirable. It is a hybrid position with a schedule Monday to Friday and opportunities for growth within a friendly,

Qualifications

• High School Diploma or equivalent (GED) – required
• Previous experience in customer service roles
• Bilingual in English and Spanish is highly desirable
• Experience in printing or wide format production – preferred

Responsibilities

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Handle complex requests with patience, professionalism, and empathy
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Complete and process all required tasks
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings
• Other duties as assigned

Skills

Communication Skills

Self-Motivation

Time Management

Adaptability

Collaboration

Education

High School Diploma or GED

Tools

Office 365

Job description

4over LLC in Arizona is seeking a Customer Success Representative I to deliver friendly, proactive support to our customers across phone and chat channels. You will educate users on products, resolve issues, and document interactions to keep accounts up to date.

The role requires a high school diploma, prior customer service experience, and bilingual English/Spanish is highly desirable. It is a hybrid position with a schedule Monday to Friday and opportunities for growth within a friendly,