Insurance Customer Service Representative

The Juris Agency; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Job summary

The Juris Agency in Miami, FL is seeking a bilingual English/Spanish Customer Service Representative to act as a liaison, provide product information, and resolve customer issues with accuracy and care.

Ideal candidates will have experience in customer support, strong communication and active listening, familiarity with CRM systems, and a proven ability to meet service and sales targets while maintaining high customer satisfaction.

Qualifications

• Bilingual English/Spanish required.
• Experience in customer support or client service.
• Proven track record of overachieving quota.
• Strong phone handling and active listening skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the right tools/methods.
• Meet personal and customer service team sales targets and call handling quotas.
• Handle customer complaints, provide suitable solutions and follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.

Skills

Bilingual English/Spanish

Active listening

Customer orientation

Strong communication

Education

High school diploma

4-40 or 2-20 license (preferred)

Tools

CRM systems

Job description

Job Description

We are looking for a bilingual (English/Spanish) customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Language: Spanish and English/Bilingual (Required)
• Proven customer support experience or experience as a client service representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree
• License/Certification: 4-40 or 2-20 license? (Preferred)