Bilingual CSR – Financial Solutions, Odessa

Community Choice Financial Family of Brands; Odessa (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Learning management system access

Cross-brand opportunities

Educational reimbursement

401(k) plan with company match

Life and AD&D insurance

Discount marketplace

Job summary

Titlemax in Odessa, TX is seeking a Customer Service Representative (Bilingual) to help local customers access financial solutions and provide in-store service. You will handle check cashing, money transfers, and payments while building lasting customer relationships.

This entry-level role offers hands-on training, coaching, and development in a fast-paced environment. A full-time schedule includes 40 hours per week with in-person attendance, and there are opportunities for growth within the

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with Company policies and all laws.
• Engage in ongoing training and stay current on product and process changes.
• Work in a fast-paced environment and manage multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Skills

Customer service

Communication

Data entry

POS system

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Titlemax in Odessa, TX is seeking a Customer Service Representative (Bilingual) to help local customers access financial solutions and provide in-store service. You will handle check cashing, money transfers, and payments while building lasting customer relationships.

This entry-level role offers hands-on training, coaching, and development in a fast-paced environment. A full-time schedule includes 40 hours per week with in-person attendance, and there are opportunities for growth within the