Bilingual CSR: Launch Your Growth in Fast-Paced Finance

CCF Family of Brands; Odessa (TX); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder leadership program

Performance-based advancement

Educational reimbursement

Medical insurance options (telemed, Hs

401(k) with company match

Life and AD&D insurance

Voluntary benefits package

Employee assistance program

Résumé du poste

CCF Family of Brands in Odessa, TX is hiring a bilingual Customer Service Representative (CSR). You will assist customers with transactions like check cashing, money transfers, and payments, while delivering exceptional in-store experiences.

Training and development are provided to support long-term success in a fast-growing company. The role requires a high school diploma, strong communication, data entry accuracy, and proficiency with POS, phones, and Microsoft Office.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsabilités

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Connaissances

Verbal and written communication

Customer service

Data entry

Microsoft Office

POS system

Phone systems

Bilingual (English/Spanish)

Legal age 18+

Background checks

Physical stamina

Formation

High school diploma or equivalent

Outils

POS system

Microsoft Office

Computer systems

Description du poste

CCF Family of Brands in Odessa, TX is hiring a bilingual Customer Service Representative (CSR). You will assist customers with transactions like check cashing, money transfers, and payments, while delivering exceptional in-store experiences.

Training and development are provided to support long-term success in a fast-growing company. The role requires a high school diploma, strong communication, data entry accuracy, and proficiency with POS, phones, and Microsoft Office.