Bilingual CSR — Fast-Paced Financial Services

Ccffamilyofbrands; Mesquite (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key Holder Program

Performance-based advancement

Educational reimbursement

Medical insurance options

Company 401(k) with match

Life and AD&D insurance

Disability coverage options

Employee assistance program

Job summary

Speedy Cash in Mesquite, TX is seeking a Customer Service Representative (Bilingual) to join our in-store team. The role focuses on helping community members access financial solutions, handling transactions, and delivering exceptional customer experiences.

The position offers on-the-job training, cross-brand opportunities, and a path toward leadership through a Key Holder Program. Candidates should be 18+ with strong communication, data entry, and cash-handling skills.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and conducted in accordance with applicable law.
• Physical demands include standing for long periods and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information into a Point of Sale (POS) system with precision.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with company policies and local, state, and federal laws.
• Work in a dynamic, fast-paced environment and juggle multiple tasks to meet standards.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Skills

Verbal communication

Written communication

Attention to detail

Data entry

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

Speedy Cash in Mesquite, TX is seeking a Customer Service Representative (Bilingual) to join our in-store team. The role focuses on helping community members access financial solutions, handling transactions, and delivering exceptional customer experiences.

The position offers on-the-job training, cross-brand opportunities, and a path toward leadership through a Key Holder Program. Candidates should be 18+ with strong communication, data entry, and cash-handling skills.