Bilingual Customer Service Specialist — Growth & Training

CCF Family of Brands; Dallas (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training program

Cross-brand training

Key Holder Program

Performance-based promotion

Education reimbursement

Medical Insurance

Company match 401(k)

Life & AD&D insurance

Casual dress code

Paid time off

Job summary

Speedy Cash in Dallas, TX is seeking a Customer Service Representative (Bilingual) to help customers access financial solutions and provide an exceptional in-store experience. You will gain hands-on training and opportunities across our eleven brands, with a focus on accurate transactions and high-quality service.

The role offers a supportive environment with a clear path to leadership, a robust benefits program, and opportunities for career advancement as you build customer relationships and

Qualifications

• High level of customer service and multilingual communication.
• Ability to validate and process transactions accurately.
• Strong interpersonal skills for a diverse customer base.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault

Skills

Bilingual

Customer service

Communication

Tools

POS system

Job description

Speedy Cash in Dallas, TX is seeking a Customer Service Representative (Bilingual) to help customers access financial solutions and provide an exceptional in-store experience. You will gain hands-on training and opportunities across our eleven brands, with a focus on accurate transactions and high-quality service.

The role offers a supportive environment with a clear path to leadership, a robust benefits program, and opportunities for career advancement as you build customer relationships and