Bilingual Member Services Rep - Onsite Dallas

Beacon Hill Staffing Group; Addison (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a customer-service oriented Member Services Representative to assist members with questions about healthcare plans and services. This onsite role in Dallas, TX requires clear communication and a friendly, professional demeanor.

The ideal candidate has a high school diploma, bilingual Spanish skills, and at least 3 years of experience in professional customer service. Insurance experience is a plus but not required, and the position is temp-to-hire with

Qualifications

• High school diploma or equivalent required.
• 3+ years of professional customer service experience preferred.
• Excellent verbal and written communication.
• Bilingual Spanish is a plus.
• Insurance or healthcare experience is a plus, but not required.

Responsibilities

• Serve as a primary point of contact for members by phone and other communication channels.
• Answer questions regarding healthcare plans, benefits, available services, and general plan information.
• Assist members with locating healthcare providers and navigating their plan.
• Listen to member concerns and provide friendly, accurate, and timely assistance.
• Research questions and elevate more complex issues to the appropriate internal team.
• Document member interactions accurately in internal systems.
• Maintain knowledge of company policies, procedures, and services.
• Provide a high level of customer service while handling multiple inquiries in a fast-paced environment.

Skills

Bilingual Spanish

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Beacon Hill Staffing Group is seeking a customer-service oriented Member Services Representative to assist members with questions about healthcare plans and services. This onsite role in Dallas, TX requires clear communication and a friendly, professional demeanor.

The ideal candidate has a high school diploma, bilingual Spanish skills, and at least 3 years of experience in professional customer service. Insurance experience is a plus but not required, and the position is temp-to-hire with