Bilingual Billing CSR II — Patient Support

Quest Diagnostics; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Vacation time

Life insurance

Education assistance

Job summary

Quest Diagnostics is seeking a Billing Customer Service Representative II - Bilingual (English/Spanish) in Dallas to assist members with billing questions and healthcare coverage. You’ll handle a high volume of calls, translate medical terms, and resolve issues with empathy and clarity.

Training is full-time, Monday–Friday, 40 hours/week, with 9-hour shifts. After training, you’ll rotate to a regular 9-hour schedule within 8:30 AM–8:00 PM ET and may be eligible for bonuses and benefits.

Qualifications

• Bi-lingual, English and Spanish.
• Must be 18 years or older.
• High-school diploma or GED.
• 1+ years of call center experience handling high-volume inbound calls.
• 1+ years in healthcare setting resolving billing concerns.
• Knowledge of healthcare claims and eligibility processes.
• Translate healthcare jargon into simple steps.
• Proficient with Windows PC applications and systems.

Responsibilities

• Answer a high volume of calls from patients or their representatives about billing.
• Research, troubleshoot and resolve complex billing issues and complaints.
• Navigate Quest Billing System and related applications.
• Maintain log of all patient contacts.
• Perform additional tasks based on business needs.
• Comply with HIPAA regulations at all times.

Skills

Bilingual English/Spanish

Call center experience

Healthcare billing knowledge

Communication skills

Education

High school diploma or GED

Tools

Quest Billing System

Windows PC applications

Job description

Quest Diagnostics is seeking a Billing Customer Service Representative II - Bilingual (English/Spanish) in Dallas to assist members with billing questions and healthcare coverage. You’ll handle a high volume of calls, translate medical terms, and resolve issues with empathy and clarity.

Training is full-time, Monday–Friday, 40 hours/week, with 9-hour shifts. After training, you’ll rotate to a regular 9-hour schedule within 8:30 AM–8:00 PM ET and may be eligible for bonuses and benefits.