Bilingual CSR — Cash & Payments Champion

CCF Family of Brands; California; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k) with company-m\

Life and AD&D Insurance

Voluntary benefits (dental, vision, 9)

Job summary

California Check Cashing Stores in North Hollywood, CA is hiring a Customer Service Representative (Bilingual) to assist customers with check cashing, money transfers, and payments in a fast-paced retail environment.

The role emphasizes accuracy, data entry, and compliance, with hands-on training and development opportunities. A full-time schedule is typical, with benefits and advancement potential across the brand family.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, Microsoft Office and other computer systems.
• Bilingual (English/Spanish) may be required for some locations.
• Background checks conducted as per law.
• Ability to lift up to 25 pounds and stand for long periods.

Responsibilities

• Interact with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Provide personalized financial services to fit customers' needs.
• Enter and maintain customer data in the POS system with integrity.
• Support on-site events and community outreach as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Ensure compliance with company policies and applicable laws.

Skills

Communication skills

Attention to detail

Data entry accuracy

Bilingual English/Spanish

Customer service orientation

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

California Check Cashing Stores in North Hollywood, CA is hiring a Customer Service Representative (Bilingual) to assist customers with check cashing, money transfers, and payments in a fast-paced retail environment.

The role emphasizes accuracy, data entry, and compliance, with hands-on training and development opportunities. A full-time schedule is typical, with benefits and advancement potential across the brand family.