Customer Care & Cash Services Specialist

Community Choice Financial Family of Brands; California (MO); On-site; USD 60,174,000 - 66,125,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training across 11 brands

Educational reimbursement program

Medical insurance options including te

401(k) and Roth 401(k)

Life and AD&D insurance

Dental and vision plans

Mental health resources

Discount marketplace

Paid time off starting at 12 days

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative for California Check Cashing Stores in North Highlands, CA. You will help customers with check cashing, money transfers, and payments while delivering an exceptional in-store experience.

This entry-level role offers hands-on training, coaching, and development with opportunities to advance across our eleven brands. Full-time, in-person schedule with a supportive team culture and competitive benefits.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Meticulous data entry and accuracy.
• Proficiency with phone, POS, and MS Office systems.
• Must be at least 18 years old.
• Background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process transactions with accuracy.
• Assist customers with check cashing, money transfers, and payments.
• Enter customer data into POS with precision.
• Maintain store appearance and security protocols.
• Participate in on-site events and community outreach.

Skills

Verbal & written communication

Attention to detail

Bilingual English/Spanish

Customer service

Data entry

POS system

MS Office

18+ age requirement

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative for California Check Cashing Stores in North Highlands, CA. You will help customers with check cashing, money transfers, and payments while delivering an exceptional in-store experience.

This entry-level role offers hands-on training, coaching, and development with opportunities to advance across our eleven brands. Full-time, in-person schedule with a supportive team culture and competitive benefits.