Bilingual Customer Service Rep — Cash & Payments

CCF Family of Brands; Los Angeles (CA); Presencial; USD 57 859 000 - 66 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid on-the-job training

Learning management system access

Cross-brand training

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k) with company匹配

Life and AD&D insurance

Discount marketplace access

Paid time off (12 days)

Resumo da oferta

California Check Cashing Stores is seeking a Customer Service Representative (Bilingual) in N. Hollywood, CA. You will help customers access financial solutions, process transactions, and provide an exceptional in-store experience.

The role includes training and development as we invest in your long-term success, with opportunities to advance within the California Check Cashing Stores network. Ideal candidates have strong communication skills, attention to detail, and the ability to work a

Qualificações

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and data entry accuracy.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Responsabilidades

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work full-time with regular in-person attendance, including weekends.

Conhecimentos

High school diploma

Verbal & written communication

Attention to detail

POS & Microsoft Office proficiency

Physical stamina

Background check

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Microsoft Office

Descrição da oferta de emprego

California Check Cashing Stores is seeking a Customer Service Representative (Bilingual) in N. Hollywood, CA. You will help customers access financial solutions, process transactions, and provide an exceptional in-store experience.

The role includes training and development as we invest in your long-term success, with opportunities to advance within the California Check Cashing Stores network. Ideal candidates have strong communication skills, attention to detail, and the ability to work a