Bilingual CSR - Accounts & Sales Support

AMETEK; Wilmington (MA); On-site; USD 75,000 - 90,000; Full time

Job summary

AMETEK, Inc. is seeking a Customer Service Representative to support the Customer Service and Sales teams for assigned major accounts.

Responsibilities include pricing, quoting, PO review, order entry, and coordination with Finance, Operations, Materials Planning, Quality, Engineering, and Sales to meet monthly sales goals. The role requires a Bachelor's degree, 3+ years of experience, and fluent English and Spanish.

Qualifications

• Bachelor’s degree is required.
• 3+ years of experience in a similar customer service role.
• Fluent English and Spanish required; additional language skills are a plus.
• Strong attention to detail and accuracy in planning and execution.

Responsibilities

• Serve as primary interface between assigned customers and AMETEK Service Centers to support customer needs.
• Meet customer needs and maintain turnaround time for requests.
• Maintain and organize quotations, orders, contracts, and other documents.
• Collaborate with outside sales to align with AMETEK goals and customer needs.
• Contribute to business forecasts for monthly orders and annual budget.

Skills

Fluent English

Fluent Spanish

Attention to detail

Communication

Problem solving

Teamwork

Microsoft Office

Education

Bachelor's degree

Tools

Oracle

AI tools usage

Word

Excel

PowerPoint

Job description

AMETEK, Inc. is seeking a Customer Service Representative to support the Customer Service and Sales teams for assigned major accounts.

Responsibilities include pricing, quoting, PO review, order entry, and coordination with Finance, Operations, Materials Planning, Quality, Engineering, and Sales to meet monthly sales goals. The role requires a Bachelor's degree, 3+ years of experience, and fluent English and Spanish.