Bilingual CSR - Finance & Loan Support

atlascredit; Waco (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Group health insurance

Dental and vision insurance

Paid vacation and sick time

401(k) Plan with matching

Paid major holidays

Bonuses

Job summary

Atlas Credit Company is seeking a Customer Service Representative (CSR) to deliver an exceptional customer experience. The role requires empathy, patience, and strong communication to assist customers with loans and accounts.

Responsibilities include handling inquiries, data entry, and maintaining records while meeting service standards. English and Spanish fluency is required; high school diploma preferred.

Qualifications

• High school diploma or equivalent preferred.
• Customer service or financial service experience preferred.
• English and Spanish language skills required.

Responsibilities

• Build sustainable relationships with customer accounts through open communication.
• Handle complaints and provide timely solutions, with follow-up on resolution.
• Maintain records of customer interactions and process loan applications/documents.

Skills

Proven customer service experience

Quota attainment

Phone handling & listening

CRM familiarity

Customer orientation & adaptability

Communication & presentation

Multi-tasking & time management

Reasoning skills

Willingness to learn

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Atlas Credit Company is seeking a Customer Service Representative (CSR) to deliver an exceptional customer experience. The role requires empathy, patience, and strong communication to assist customers with loans and accounts.

Responsibilities include handling inquiries, data entry, and maintaining records while meeting service standards. English and Spanish fluency is required; high school diploma preferred.