B2B Customer Success & Sales Support

Ameren; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Bonuses and learning incentives

Health insurance (Medical, Dental, and

Job summary

AMMEGA is seeking a CSR to handle quotes and orders, leveraging multiple communication channels and collaborating with sales, engineering and product management to resolve commercial and technical issues.

The role requires 2 years of B2B customer service experience or a college degree, with strong communication, math aptitude, and CRM/MRP experience. Proficiency in Windows software and knowledge of parts is a plus, with Spanish as a bonus.

Qualifications

• 2 years of business-to-business customer service experience or college degree.
• Excellent verbal and written communication skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience with a CRM (Salesforce), MRP/ERP System, order management.
• Experience in a manufacturing environment desirable.
• Working knowledge of Windows-based software.
• Understanding of part numbers, policies and products.
• Spanish bilingual a plus.
• Must be able to work in the US.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales, engineering and product management on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Maintain familiarity with products, applications, pricing, policies and procedures.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships to help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Skills

Excellent communication

Follow-up skills

Detail oriented

Prioritize work

Customer focus

Team player

Self-managed

Education

College degree

Tools

Salesforce CRM

MRP/ERP system

Job description

AMMEGA is seeking a CSR to handle quotes and orders, leveraging multiple communication channels and collaborating with sales, engineering and product management to resolve commercial and technical issues.

The role requires 2 years of B2B customer service experience or a college degree, with strong communication, math aptitude, and CRM/MRP experience. Proficiency in Windows software and knowledge of parts is a plus, with Spanish as a bonus.