Bilingual CSR - Spanish & Export Orders (Hybrid)

Copeland LP; Cudahy (WI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible time off

Medical insurance

401(k) plan

Job summary

Copeland LP in Cudahy, WI is actively looking for a Bilingual Customer Service Representative to enhance customer experience and support export orders. You will engage cross-functionally and handle inquiries regarding pricing, order status, and logistics.

This role requires fluency in Spanish and at least two years of customer service experience. You will be part of a hybrid team supporting a leading global climate technology company with opportunities for growth and professional development.

Qualifications

• High School Diploma or equivalent.
• Two or more years of experience in a customer service role.
• Must be fluent in Spanish.
• Experience with export orders preferred.

Responsibilities

• Provide timely attention to customers and answer inquiries.
• Oversee orders from entry to shipping.
• Research and recommend parts using available resources.
• Process and distribute Return Material Authorizations (RMAs).

Skills

Fluent in Spanish

Customer service experience

Project management skills

Strong communication skills

Education

High School Diploma or equivalent

Tools

Salesforce

Oracle

VPI

Job description

Copeland LP in Cudahy, WI is actively looking for a Bilingual Customer Service Representative to enhance customer experience and support export orders. You will engage cross-functionally and handle inquiries regarding pricing, order status, and logistics.

This role requires fluency in Spanish and at least two years of customer service experience. You will be part of a hybrid team supporting a leading global climate technology company with opportunities for growth and professional development.