Customer Service Representative

AMETEK; Wilmington (MA); On-site; USD 75,000 - 90,000; Full time

Job summary

AMETEK, Inc. is seeking a Customer Service Representative to support the Customer Service and Sales teams for assigned major accounts.

Responsibilities include pricing, quoting, PO review, order entry, and coordination with Finance, Operations, Materials Planning, Quality, Engineering, and Sales to meet monthly sales goals. The role requires a Bachelor's degree, 3+ years of experience, and fluent English and Spanish.

Qualifications

• Bachelor’s degree is required.
• 3+ years of experience in a similar customer service role.
• Fluent English and Spanish required; additional language skills are a plus.
• Strong attention to detail and accuracy in planning and execution.

Responsibilities

• Serve as primary interface between assigned customers and AMETEK Service Centers to support customer needs.
• Meet customer needs and maintain turnaround time for requests.
• Maintain and organize quotations, orders, contracts, and other documents.
• Collaborate with outside sales to align with AMETEK goals and customer needs.
• Contribute to business forecasts for monthly orders and annual budget.

Skills

Fluent English

Fluent Spanish

Attention to detail

Communication

Problem solving

Teamwork

Microsoft Office

Education

Bachelor's degree

Tools

Oracle

AI tools usage

Word

Excel

PowerPoint

Job description

The Customer Service Representative will support the Customer Service and Sales teams with customer service duties for assigned major customer accounts. Duties to include but not limited to the accurate and timely execution of pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, administration of pricing policies, providing support for forecasting activities and for assisting factories in attaining monthly sales goals. Basic understanding and coordination with other AMETEK or business unit functions and administering of transfer orders to other AMETEK facilities, resolving debits, credits and outstanding invoices are included in the role.

The Customer Service Representative is responsible for the support and delivery of weekly reports to key accounts, establishing and managing a cadence of routine reviews, and proactive resolution of customer issues. The role is accountable for the preparation and delivery of accurate and timely quotes, lead time and payment term information.

Responsibilities

• Act as the primary interface between assigned customers and AMETEK Service Centers to support customer needs and AMETEK business objectives. Understand, coordinate, and interface with other functions such as Finance, Operations, Materials Planning, Quality, Engineering and Sales.
• Act quickly to meet customer needs and maintain turnaround time.
• Maintain files for quotations, orders, contracts, and other relevant documents for assigned customers.
• Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.
• Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.
• Participate in weekly team meeting with the Service Centers.
• Assimilate technical knowledge of products and processes.

Requirements

• Bachelor’s degree required.
• + 3 years’ experience in a similar position.
• Fluent English and Spanish are required; Additional language skills is a plus.
• Attention to detail, accuracy in planning and execution is required
• Prior Customer Service experience required.
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi-task and meet deadlines.
• Strong computer skills are a must, including Word, Excel, PowerPoint.
• Oracle experience a plus.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 75,000

Salary Maximum: 90,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

Due to the nature of our business programs and products, applicants must have the legal right to work in the US and additionally must be legally authorized to access export-controlled information and source code.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].