B2B Customer Service & Sales Specialist (CSR)

Ammega; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid training

Team bonuses and learning incentives

Medical, Dental, and Vision insurance

Life insurance

Employer-paid Short- and Long-Term_Dis

401k with company match

Tuition reimbursement for Undergrad &?

Paid time off

Job summary

AMMEGA is seeking a Customer Service Representative based in Reading, PA to manage B2B accounts via calls and email, handling quotes, orders, and technical service tasks.

You'll collaborate with sales, engineering, and product teams, maintain product knowledge, and strive to meet KPI targets while growing customer relationships. Experience with CRM and ERP systems is preferred; bilingual Spanish a plus; US work authorization required.

Qualifications

• 2 years of B2B customer service experience or college degree.
• Excellent verbal and written communication skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience with a CRM (Salesforce), MRP/ERP System, and order management.
• Experience in a manufacturing environment is desirable.
• Working knowledge of Windows-based software.
• Understanding part numbers, policies, and products.
• Spanish bilingual a plus.
• Must be able to work in the US.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales, engineering, and product management on commercial and technical issues as required.
• Assist customers with accurate transactions and industry-specific product information.
• Maintain familiarity with products, applications, pricing, policies and procedures.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships to help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Skills

B2B customer service

Verbal & written communication

Mathematical/technical aptitude

Self-managed, team player

CRM experience (Salesforce)

MRP/ERP experience

Order management

Manufacturing experience desirable

Windows proficiency

Part numbers/policies/products)

Spanish bilingual a plus

Work authorization in the US

Education

College degree or equivalent

Tools

Salesforce CRM

MRP/ERP system

Order management software

Job description

AMMEGA is seeking a Customer Service Representative based in Reading, PA to manage B2B accounts via calls and email, handling quotes, orders, and technical service tasks.

You'll collaborate with sales, engineering, and product teams, maintain product knowledge, and strive to meet KPI targets while growing customer relationships. Experience with CRM and ERP systems is preferred; bilingual Spanish a plus; US work authorization required.