Bilingual Counter Sales & Support Specialist

SRS Distribution; San Diego (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

401(k) with company match

Paid time off

Job summary

SRS Distribution is seeking a Customer Service Representative for our La Mesa, CA location to deliver outstanding counter and phone service to walk-in customers.

You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment while using CRM and ERP tools to process transactions. This role emphasizes bilingual English/Spanish communication and customer-focused problem solving.

Qualifications

• Proven customer service and phone handling experience with active listening.
• Experience with CRM systems and ERP platforms for orders and cash transactions.
• Team-oriented and safety-conscious mindset.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Active listening

Customer service

Team collaboration

Problem solving

Multitasking

Time management

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Distribution is seeking a Customer Service Representative for our La Mesa, CA location to deliver outstanding counter and phone service to walk-in customers.

You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment while using CRM and ERP tools to process transactions. This role emphasizes bilingual English/Spanish communication and customer-focused problem solving.