French Customer Service Support Agent (Fully Remote)

MCI; United States; A distancia; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

MCI is seeking a bilingual French-speaking Customer Support agent in the United States to join our fast-growing tech-enabled services team. You will assist French-speaking customers by phone, email, and chat, delivering friendly, professional service and accurate information.

You will capture and update customer data in CRM systems, work toward quality and productivity targets, and help resolve issues quickly while maintaining a superior customer experience.

Formación

• Fluency in French and English (spoken and written) is essential.
• Experience in customer service or call centre environments preferred.
• Strong problem-solving skills with the ability to handle high volumes.

Responsabilidades

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

Conocimientos

French fluency

English fluency

Customer service

Problem-solving

Educación

High School Diploma/GED

Descripción del empleo

• You will be a key point of contact for French-speaking customers, providing friendly and professional support across multiple channels.
• You will assist with customer questions, resolve concerns, and find effective solutions while keeping the customer experience at the heart of everything you do.

Key Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

Candidate Qualifications:

• High School Diploma/GED and fluency in French and English (spoken and written) are essential.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong problem-solving skills and the ability to handle high volumes of customer interactions while maintaining quality service.

MCI

MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.