Bilingual Client Satisfaction Coordinator (Fully Remote)

Partner Company; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Partner Company is seeking a client services professional to manage client accounts, coordinate program requirements, and deliver exceptional experiences. You will collaborate with internal teams to maintain smooth operations, SLA compliance, and achieve 95% CSAT.

The role emphasizes proactive issue resolution in a fast-paced environment. You should have a Bachelor’s in Management and 1–3 years of client service experience, with strong communication, organization, and bilingual French/English

Qualifications

• Bachelor's degree in Management.
• 1-3 years client service experience.
• Fluency in French and English preferred.

Responsibilities

• Manage client accounts and coordinate program requirements to deliver exceptional experiences.
• Work with internal teams to ensure smooth operations, SLA compliance, and 95% CSAT.
• Monitor service performance, analyze feedback, and recommend process improvements.
• Resolve client concerns proactively, meeting 80% in 3 days and 95% in 5 days.

Skills

Client service

Communication

Organization

Analytics

Bilingual French/English

Education

Bachelor's in Management

Job description

• Manage client accounts and coordinate program requirements to deliver exceptional experiences.
• Work with internal teams to ensure smooth operations, SLA compliance, and 95% CSAT.

Responsibilities:

• Monitor service performance, analyze feedback, and recommend process improvements.
• Resolve client concerns proactively, meeting 80% in 3 days and 95% in 5 days.

Qualifications:

• Bachelor's in Management and 1-3 years client service experience.
• Strong communication, organization, analytics, and bilingual French/English.

Partner Company

A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement.