Bilingual Customer Service Representative

Altis; United States; Remote; USD 51,000 - 55,000; Full time

Benefits offered by this job

Benefits after 3 months

Job summary

Altis is seeking a Bilingual Service Coordinator for a fully remote role in Canada. You will coordinate service requests, support customers across North America, and collaborate with Operations, Sales, and field teams to ensure timely communication and service delivery.

The role requires English and French fluency, 1+ year in customer service or logistics, and comfort with high-volume work. A benefits package is available after three months.

Qualifications

• 1+ year of experience in customer service, dispatch, logistics coordination, transportation, or a related field.
• Fluency in both English and French, written and spoken, with the ability to communicate professionally in both languages.
• Strong problem-solving skills with the ability to investigate issues and identify effective solutions.
• Experience working in a fast-paced, high-volume environment with competing priorities.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Proficiency with CRM, dispatch, routing, or customer management systems is considered an asset.
• Comfortable managing large volumes of email and phone-based communication.

Responsibilities

• Coordinate service requests and support day-to-day operational activities to ensure timely and efficient service delivery.
• Communicate with customers, drivers, and internal teams to provide updates, resolve issues, and manage service expectations.
• Monitor active orders and investigate service disruptions, delays, or customer concerns to ensure prompt resolution.
• Manage high volumes of email correspondence and customer inquiries while maintaining accurate records and documentation.
• Support routing, dispatch, and scheduling activities using internal systems and technology platforms.
• Address billing-related inquiries, documentation requests, and account-related concerns as needed.
• Collaborate with Operations, Sales, and Administrative teams to resolve issues and improve the overall customer experience.
• Build and maintain strong relationships with customers and internal stakeholders across multiple regions.

Skills

Customer service

Bilingual English/French

Communication

Problem solving

Organizational skills

Email management

Tools

CRM systems

Dispatch software

Routing software

Job description

Location: Fully Remote (Candidates must be located in Canada)
Language: Bilingual in English and French, both written and spoken
Salary: $51,000$55,000 annually, plus performance-based bonus opportunity
Background Check Requirement: May be required as part of the hiring process
Hours:Monday to Friday 1pm-10pm

About the Opportunity

Our client in the transportation and logistics sector is seeking a Bilingual Service Coordinator to join their growing operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service to customers across North America.

Working closely with Operations, Sales, and field teams, you will play a critical role in coordinating service requests, supporting customer accounts, and ensuring timely communication throughout the service delivery process. This is an excellent opportunity for someone who enjoys variety in their day, can manage multiple priorities, and excels in a high-volume environment.

Whats in it for You

Youll join a collaborative and supportive team that values communication, accountability, and continuous improvement. This fully remote opportunity offers the flexibility to work from anywhere in Canada while gaining exposure to logistics, transportation, and customer operations.

Youll have the opportunity to develop your coordination, problem-solving, and client management skills while working with a team that values initiative, responsiveness, and service excellence. A comprehensive benefits package is available after three months of employment.

Your Responsibilities

• Youll coordinate service requests and support day-to-day operational activities to ensure timely and efficient service delivery

• Youll communicate with customers, drivers, and internal teams to provide updates, resolve issues, and manage service expectations

• Youll monitor active orders and investigate service disruptions, delays, or customer concerns to ensure prompt resolution

• Youll manage high volumes of email correspondence and customer inquiries while maintaining accurate records and documentation

• Youll support routing, dispatch, and scheduling activities using internal systems and technology platforms

• Youll address billing-related inquiries, documentation requests, and account-related concerns as needed

• Youll collaborate with Operations, Sales, and Administrative teams to resolve issues and improve the overall customer experience

• Youll build and maintain strong relationships with customers and internal stakeholders across multiple regions

Skills and Qualifications

• 1+ year of experience in customer service, dispatch, logistics coordination, transportation, or a related field

• Fluency in both English and French, written and spoken, with the ability to communicate professionally in both languages

• Strong problem-solving skills with the ability to investigate issues and identify effective solutions

• Experience working in a fast-paced, high-volume environment with competing priorities

• Excellent communication and relationship-building skills

• Strong organizational skills and attention to detail

• Proficiency with CRM, dispatch, routing, or customer management systems is considered an asset

• Comfortable managing large volumes of email and phone-based communication

Note from the Hiring Manager

Were looking for someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in delivering exceptional service. Success in this role comes from being organized, responsive, and committed to supporting both customers and colleagues.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.