Bilingual Contact Center Lead — Patient Care

legacycommunityhealth; Houston (TX); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Paid Company Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

403(b) Retirement Plan with Company/Dã

Disability Insurance

0 Copay Legacy Providers

0 Copay Legacy Prescriptions

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health in Houston is seeking a Bilingual Contact Center Representative Lead to provide an exceptional patient experience and guide a team of agents on 7:30AM-5PM shifts. You will greet callers, gather information, schedule appointments, and coordinate referrals with care.

Ideal candidates are bilingual English/Spanish, possess strong verbal and written grammar, and can balance coaching duties with service excellence while maintaining accurate data entry and collaboration.

Qualifications

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice.
• Ability to handle multiple incoming callers/patients, tasks and responsibilities.
• Strong verbal and written grammar skills.
• Accurate keyboard typing, data-entry and mouse navigation skills.
• Knowledge of basic health care industry terminology.
• Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Basic knowledge such as math, alphabetical or numerical filing may also be required.
• Must be able to manage multiple deadlines and decision making responsibilities.
• Bilingual English/Spanish strongly required, with the ability to read, write, interpret and disseminate information.

Responsibilities

• Be a self-motivated learner with a positive attitude and a strong sense of ownership.
• Greet callers warmly and gather or provide essential information.
• Conduct outreach calls and assist patients in finding solutions.
• Ensure an amazing contact experience that leaves a lasting impression.
• Handle patient appointment scheduling and referrals with care and accuracy.
• Utilize clear and professional language in all communications.
• Research information and resources effectively to assist callers.
• Respond to emails and non-phone inquiries promptly and efficiently.
• Complete data entry and call logging tasks.
• Demonstrate a collaborative team player attitude daily.
• Assist with training and coaching of Agents, providing praise and guidance.
• Keep the team informed about new processes and changes.
• Motivate your teammates to improve services and identify best practices.
• Act as a professional supervisor in the absence of senior management.
• Perform other duties as assigned that contribute to team success.

Skills

Excellent communication

Bilingual English/Spanish

Professional phone manner

Customer service orientation

Education

High school diploma or equivalent

Job description

Legacy Community Health in Houston is seeking a Bilingual Contact Center Representative Lead to provide an exceptional patient experience and guide a team of agents on 7:30AM-5PM shifts. You will greet callers, gather information, schedule appointments, and coordinate referrals with care.

Ideal candidates are bilingual English/Spanish, possess strong verbal and written grammar, and can balance coaching duties with service excellence while maintaining accurate data entry and collaboration.