Bilingual Front Desk Clerk - Patient Experience Champion

Legacy Community Health; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

FSA

403(b) match

Disability insurance

No copay visits

No copay prescriptions

Travel insurance

Pet insurance

Gym membership

Job summary

Legacy Community Health is seeking a Bilingual Front Office Clerk for the Northline location in Houston. The role involves greeting patients, answering phones, handling intake, and entering data into clinic systems.

You will float across multiple clinic sites, providing a welcoming face and voice for our patients in a dynamic environment. As the first point of contact, you will support smooth operations, collaborate with a supportive team, and help maintain patient flow and safety.

Qualifications

• High school graduate or equivalent required.
• Pleasant phone voice, ability to multi-task, and handle multiple calls or patients simultaneously.
• Efficient data-entry skills, computer literacy, and experience with multi-line phone systems preferred.
• Basic knowledge such as math, alphabetical or numerical filing may be required.
• Bilingual in English/Spanish required.
• Frequent sitting, occasional standing, lifting up to 25 pounds, bending, twisting, and reaching.
• Moderate decision-making complexity and ability to handle normal levels of intensity.
• May be exposed to infectious conditions and moderate to loud noise environments.

Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of client arrival.
• Enter patient information into databases accurately.
• Assist the volunteer coordinator with various tasks.
• Follow appointment and cash handling procedures meticulously.
• Complete opening and closing procedures for the clinic.
• Maintain an orderly clinic lobby to enhance patient experience.
• Process lab results efficiently and securely.
• Participate actively in the Performance Improvement Program.
• Promote a professional environment and foster effective team relations.
• Adhere to safety protocols and report any hazards.
• Follow Legacy's exposure control plans and safety protocols.
• Perform other duties as assigned, contributing to the team's success.

Skills

Bilingual English/Spanish

Phone etiquette

Data entry

Multi-line phones

Education

High school diploma

Tools

MS Office

Job description

Legacy Community Health is seeking a Bilingual Front Office Clerk for the Northline location in Houston. The role involves greeting patients, answering phones, handling intake, and entering data into clinic systems.

You will float across multiple clinic sites, providing a welcoming face and voice for our patients in a dynamic environment. As the first point of contact, you will support smooth operations, collaborate with a supportive team, and help maintain patient flow and safety.