Bilingual Front Desk Clerk — Patient Experience Champion

legacycommunityhealth; Houston (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

403(b) Retirement Plan with Company?E2

Short-Term Disability

Long-Term Disability

Zero Copay for Legacy Provider visits

Zero Copay for prescriptions at Legacy

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health is seeking a Bilingual Front Office Clerk to be the welcoming face and voice for patients and callers in our Legacy Southwest clinic in Houston, TX. You will float between clinic locations, supporting smooth operations and a positive patient experience.

Responsibilities include answering calls, handling client intake, data entry, and assisting with opening/closing procedures. A strong English/Spanish ability, friendly demeanor, and basic computer skills are essential.

Qualifications

• Bilingual English/Spanish required.
• Efficient data-entry and computer literacy skills.
• Experience with multi-line phone systems preferred.

Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of client arrival.
• Enter patient information into databases accurately.
• Assist the volunteer coordinator with various tasks.
• Follow appointment and cash handling procedures meticulously.
• Complete opening and closing procedures for the clinic.
• Maintain an orderly clinic lobby to enhance patient experience.
• Process lab results efficiently and securely.
• Participate in the Performance Improvement Program.
• Promote a professional environment and foster teamwork.
• Adhere to safety protocols and report hazards.

Skills

Bilingual English/Spanish

Data entry

Multi-line phone system

Education

High school diploma or equivalent

Job description

Legacy Community Health is seeking a Bilingual Front Office Clerk to be the welcoming face and voice for patients and callers in our Legacy Southwest clinic in Houston, TX. You will float between clinic locations, supporting smooth operations and a positive patient experience.

Responsibilities include answering calls, handling client intake, data entry, and assisting with opening/closing procedures. A strong English/Spanish ability, friendly demeanor, and basic computer skills are essential.