Bilingual Front Desk Clerk — Patient Concierge (Houston)

legacycommunityhealth; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

403(b) Match

Disability Insurance

$0 Copay Legacy Providers

$0 Copay Prescriptions

Travel Insurance

Pet Insurance

Subsidized Gym

Job summary

Legacy Community Health is seeking a Bilingual Front Office Clerk at the Northline location in Houston. You will greet patients, answer calls, perform intake, and enter data while supporting clinic operations across sites with a rotating schedule.

The role emphasizes a welcoming patient experience, teamwork, and adherence to safety protocols, with a focus on providing assistance in both English and Spanish.

Qualifications

• High school graduate or equivalent required.
• Pleasant phone voice, ability to multi-task, and handle multiple calls or patients simultaneously.

Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of client arrival.
• Enter patient information into databases accurately.
• Assist the volunteer coordinator with various tasks.
• Follow appointment and cash handling procedures meticulously.
• Complete opening and closing procedures for the clinic.
• Maintain an orderly clinic lobby to enhance patient experience.
• Process lab results efficiently and securely.
• Participate actively in the Performance Improvement Program.
• Promote a professional environment and foster effective team relations.
• Adhere to safety protocols and report any hazards.
• Follow Legacy's exposure control plans and safety protocols.
• Perform other duties as assigned, contributing to the team's success.

Skills

Pleasant phone voice

Multi-tasking

Data entry

Bilingual (English/Spanish)

Customer service

Education

High school diploma or equivalent

Tools

Multi-line phone systems

Job description

Legacy Community Health is seeking a Bilingual Front Office Clerk at the Northline location in Houston. You will greet patients, answer calls, perform intake, and enter data while supporting clinic operations across sites with a rotating schedule.

The role emphasizes a welcoming patient experience, teamwork, and adherence to safety protocols, with a focus on providing assistance in both English and Spanish.