Bilingual Front Desk Associate - Healthcare

Legacy Community Health; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Company holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account

403(b) matching

Disability insurance

Zero copay for Legacy providers

Zero copay for prescriptions at Legacy

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health in Houston is seeking a Bilingual Front Office Clerk to be the welcoming face and voice for patients. You will float between clinic locations, manage calls, complete intake, and ensure smooth front-desk operations, contributing to a positive patient experience.

You will greet patients, handle appointments and data entry, and support the volunteer coordinator while maintaining a professional, collaborative team environment. Bilingual English/Spanish required.

Qualifications

• High school graduate or equivalent.
• Pleasant phone voice, ability to multi-task, and handle multiple calls or patients simultaneously.
• Efficient data-entry skills, computer literacy, and experience with multi-line phone systems preferred.
• Basic knowledge such as math, alphabetical or numerical filing may be required.
• Bilingual in English/Spanish required.
• Frequently required to sit, occasionally stand, walk, talk, lift up to 25 pounds, bend, twist, climb, and reach.
• Moderate decision-making complexity and must handle normal levels of intensity.
• May be exposed to infectious conditions, moderate to loud noise environments.

Responsibilities

• Answer incoming calls and route them appropriately.
• Perform client intake and notify appropriate staff of client arrival.
• Enter patient information into databases accurately.
• Assist the volunteer coordinator with various tasks.
• Follow appointment and cash handling procedures meticulously.
• Complete opening and closing procedures for the clinic.
• Maintain an orderly clinic lobby to enhance patient experience.
• Process lab results efficiently and securely.
• Participate actively in the Performance Improvement Program.
• Promote a professional environment and foster effective team relations.
• Adhere to safety protocols and report any hazards.
• Follow Legacy's exposure control plans and safety protocols.
• Perform other duties as assigned, contributing to the team's success.

Skills

Bilingual English/Spanish

Phone skills

Multi-tasking

Data entry

Multi-line phone system experience

Education

High School Diploma or equivalent

Tools

Basic computer literacy

Job description

Legacy Community Health in Houston is seeking a Bilingual Front Office Clerk to be the welcoming face and voice for patients. You will float between clinic locations, manage calls, complete intake, and ensure smooth front-desk operations, contributing to a positive patient experience.

You will greet patients, handle appointments and data entry, and support the volunteer coordinator while maintaining a professional, collaborative team environment. Bilingual English/Spanish required.