Bilingual Health Insurance CSR I

WebTPA Employer Services, LLC; San Antonio (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision, life and glob

401(k) employer match

Paid time off and holidays

Job summary

WebTPA Employer Services, LLC is seeking a Customer Service Representative to handle inbound calls from providers and members in a full-time, in-office role in San Antonio, TX. You will complete training, resolve questions about benefits, claims, and eligibility, and document notes for each interaction.

The ideal candidate has 0-1 years in a call center within health insurance, strong phone etiquette, and excellent verbal and written communication.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

Responsibilities

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: Avg. AUX, hold time, staff time, talk time, quality.
• Handle call backs and escalations as necessary.

Skills

Verbal communication

Written communication

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

WebTPA Employer Services, LLC is seeking a Customer Service Representative to handle inbound calls from providers and members in a full-time, in-office role in San Antonio, TX. You will complete training, resolve questions about benefits, claims, and eligibility, and document notes for each interaction.

The ideal candidate has 0-1 years in a call center within health insurance, strong phone etiquette, and excellent verbal and written communication.