Bilingual Customer Service Specialist (EN/ES) - Flexible

Realm-Health; Dallas (TX); On-site; USD 23,000 - 30,000; Full time

Job summary

Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office. This full-time, hourly role is ideal for someone who delivers exceptional customer service and communicates fluently in English and Spanish, helping ensure a positive experience for our members with empathy and professionalism.

You will answer inquiries via phone, email and chat, document interactions, and collaborate with the team to

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
• Bilingual proficiency in both English and Spanish, with excellent written and verbal communication skills.
• Exceptional interpersonal skills and the ability to remain calm and empathetic under pressure.
• Strong critical thinking and problem-solving skills with attention to detail.
• Ability to multitask and manage time effectively in a dynamic work environment.
• Proficiency in relevant computer systems and customer service software is a plus.
• Availability to work full-time on a flexible schedule, including evenings and weekends, as needed.

Responsibilities

• Deliver outstanding customer service to members in both English and Spanish.
• Respond to inquiries and resolve issues efficiently across multiple communication channels, including phone, email, and chat.
• Accurately document member interactions and maintain thorough records in our system.
• Work collaboratively with the Member Services team to ensure the highest level of support for our members.
• Utilize critical thinking skills to identify and resolve any challenges or issues faced by members.
• Provide empathetic, solutions-oriented assistance to maintain high member satisfaction.
• Stay up-to-date on company policies, products, and services to provide members with accurate and relevant information.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Excellent communication

Critical thinking

Time management

Interpersonal skills

Empathy

CRM software

Education

High school diploma or equivalent

Job description

Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office. This full-time, hourly role is ideal for someone who delivers exceptional customer service and communicates fluently in English and Spanish, helping ensure a positive experience for our members with empathy and professionalism.

You will answer inquiries via phone, email and chat, document interactions, and collaborate with the team to