Bilingual Contact Center Agent – Patient Scheduling & Support

Salud Family Health; Frederick (MD); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical PPO Plan

Dental PPO Plan

Vision

Vacation accrual

Paid Holidays (10 per year)

Defined Contribution Pension Plan

403b Retirement savings plan

Flexible Spending Accounts

Job summary

Salud Family Health is seeking a Contact Center Agent in the United States. You will answer incoming calls, schedule appointments, and route inquiries to the correct department, all within a team-based care model that supports patients and families.

This role offers a starting wage of $19.50 to $22.50 per hour and a standard 8-to-5 weekday schedule. Strong English-Spanish communication is preferred, with benefits and opportunities for professional growth described in our comprehensive package.

Qualifications

• Bilingual (English-Spanish) preferred
• One year of general office or call center experience
• Knowledge of multi-line phone systems
• Strong written and verbal communication skills

Responsibilities

• Answer all incoming telephone calls
• Schedule appointments
• Direct calls to the appropriate department or individual
• Support team-based care delivery and patient self-management

Skills

Bilingual (Eng-Spanish)

Multi-line phones

Emergency assessment

Written and verbal communication

Education

High School Diploma or equivalent

Job description

Salud Family Health is seeking a Contact Center Agent in the United States. You will answer incoming calls, schedule appointments, and route inquiries to the correct department, all within a team-based care model that supports patients and families.

This role offers a starting wage of $19.50 to $22.50 per hour and a standard 8-to-5 weekday schedule. Strong English-Spanish communication is preferred, with benefits and opportunities for professional growth described in our comprehensive package.