Bilingual Call Center Specialist — English/Spanish

Care Alliance Health Center; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

10 paid holidays

Medical, dental, and vision coverage

Life insurance

Retirement plan with employer match

Job summary

Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. The role serves as the first contact for patients by phone, handling scheduling, insurance verification, and general inquiries in English and Spanish.

We value customer focus, attention to detail, and a desire to make a meaningful impact in the communities we serve. Competitive benefits are offered to eligible employees.

Qualifications

• Must be bilingual in English and Spanish.
• Minimum of one year of customer service or call center experience, preferably in healthcare.
• Strong verbal and written communication skills.
• Intermediate proficiency with Microsoft Office applications.

Responsibilities

• Answer and route incoming calls promptly.
• Schedule, confirm and reschedule patient appointments.
• Track no-shows, cancellations, and appointment changes.
• Update patient demographics and insurance information in EHR.
• Open telephone encounters and route messages to staff.
• Maintain accurate documentation of patient interactions.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Communication skills

Microsoft Office

Education

High school diploma or GED

Associate degree (preferred)

Tools

Epic EHR

Job description

Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. The role serves as the first contact for patients by phone, handling scheduling, insurance verification, and general inquiries in English and Spanish.

We value customer focus, attention to detail, and a desire to make a meaningful impact in the communities we serve. Competitive benefits are offered to eligible employees.