Bilingual Contact Center Agent - Healthcare Support

Salud Family Health; Fort Lupton (CO); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical PPO Plan

Vacation accrual

Paid holidays

Sick days

Retirement plans

Vision

Dental discounts

Job summary

Salud Family Health in Colorado is seeking a Contact Center Agent to join our team. You will answer incoming calls, schedule appointments, and direct callers to the right department, supporting patients and families in a team-based care model.

This role requires at least 1 year of office or call center experience, a High School diploma, and bilingual English–Spanish is preferred. Salud offers a competitive hourly wage, comprehensive benefits, and paid time off.

Qualifications

• High School or equivalent required.
• One year of general office or call center experience.
• Credentialing through Salud Career Ladders within the required timeframe.

Responsibilities

• Answer incoming phone calls and route to appropriate departments.
• Schedule patient appointments and maintain calendar
• Assist callers and provide information per Salud policies.

Skills

Bilingual English-Spanish

Multi-line phones

Emergency assessment

Communication skills

Cultural sensitivity

Education

High School Diploma or equivalent

Job description

Salud Family Health in Colorado is seeking a Contact Center Agent to join our team. You will answer incoming calls, schedule appointments, and direct callers to the right department, supporting patients and families in a team-based care model.

This role requires at least 1 year of office or call center experience, a High School diploma, and bilingual English–Spanish is preferred. Salud offers a competitive hourly wage, comprehensive benefits, and paid time off.