Bilingual Healthcare Contact Center Agent

Salud Family Health; Frederick (CO); Vor Ort; USD 27.000 - 31.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Pension plan 403b

Vacation days

Paid holidays

Sick days

Disability insurance

Life insurance

Employee assistance program

Flexible spending accounts

Zusammenfassung

Salud Family Health is seeking a Contact Center Agent in Colorado to handle incoming calls, schedule appointments, and route inquiries to the correct departments. The role emphasizes patient-centered care within a team-based setting and requires strong communication skills and a bilingual (English-Spanish) preference.

The position offers a competitive hourly wage and a comprehensive benefits package, including health coverage and retirement plans.

Qualifikationen

• Bilingual English-Spanish preferred.
• Experience handling multi-line phone systems.
• Ability to identify emergencies and take appropriate action.
• Strong written and verbal communication skills.
• Sensitivity to indigent and minority communities.

Aufgaben

• Answer all incoming calls and schedule appointments.
• Direct callers to appropriate department or staff.
• Support patients and families through team-based care approach.
• Maintain professional and courteous communication with callers.

Kenntnisse

Bilingual (English-Spanish)

Multi-line phones

Emergency situational awareness

Effective communication

Sensitivity to diverse communities

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Salud Family Health is seeking a Contact Center Agent in Colorado to handle incoming calls, schedule appointments, and route inquiries to the correct departments. The role emphasizes patient-centered care within a team-based setting and requires strong communication skills and a bilingual (English-Spanish) preference.

The position offers a competitive hourly wage and a comprehensive benefits package, including health coverage and retirement plans.