Contact Center Agent - Call Center

Salud Family Health; Frederick (MD); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical PPO Plan

Dental PPO Plan

Vision

Vacation accrual

Paid Holidays (10 per year)

Defined Contribution Pension Plan

403b Retirement savings plan

Flexible Spending Accounts

Job summary

Salud Family Health is seeking a Contact Center Agent in the United States. You will answer incoming calls, schedule appointments, and route inquiries to the correct department, all within a team-based care model that supports patients and families.

This role offers a starting wage of $19.50 to $22.50 per hour and a standard 8-to-5 weekday schedule. Strong English-Spanish communication is preferred, with benefits and opportunities for professional growth described in our comprehensive package.

Qualifications

• Bilingual (English-Spanish) preferred
• One year of general office or call center experience
• Knowledge of multi-line phone systems
• Strong written and verbal communication skills

Responsibilities

• Answer all incoming telephone calls
• Schedule appointments
• Direct calls to the appropriate department or individual
• Support team-based care delivery and patient self-management

Skills

Bilingual (Eng-Spanish)

Multi-line phones

Emergency assessment

Written and verbal communication

Education

High School Diploma or equivalent

Job description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job Description

We are looking for a Contact Center Agent to join our family.

As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.

We offer:

• Starting Wage - $19.50 to $22.50 per hour
• Monday to Friday – 8 am to 5 pm

Comprehensive Benefits Package includes:

• Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
  • Low employee premiums, especially given rich benefits
  • $25 Primary Care Physician and Specialist Co-pays (in-network)
  • Low deductibles and co-insurance
  • Free provider visits and services at all Salud facilities
  • Preferred prescription pricing at Salud pharmacies
• Dental PPO plan
  • Includes Employee Discounts at All Salud Dental Facilities
• Vision
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
• Up to 8 Paid accrued Sick Days per year
• Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
• 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

Qualifications

What you need to be qualified for this job:

Education:

• Graduation from High School or equivalent required

Experience:

• One year of general office and or Call Center experience required

Licensure/Certification:

• No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud

Knowledge, Skills, and Abilities:

• Bilingual (English-Spanish) is preferred
• Knowledge of multi-line phones
• Ability to determine an emergency situation and take appropriate action
• Sensitivity to indigent and ethnic minority communities
• Effective written or oral communication skills

The application window is anticipated to close by 11/30/26

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.