Bilingual Collector

AppleOne Employment Services; Longwood (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Temp-to-hire

On-site role

Potential hybrid schedule

Bonus options available

Job summary

AppleOne Employment Services is seeking a Bilingual Collector for a 100% on-site role in Maitland, FL. You will contact customers about past-due balances, negotiate payment plans, and collaborate with multiple teams to resolve accounts, while delivering professional, empathetic service in English and Spanish.

Ideal candidates have 1–2 years of collections or related experience, strong communication skills, and a credible track record handling sensitive financial conversations.

Qualifications

• Bilingual English/Spanish required.
• 1–2 years of relevant experience required; 2+ years preferred.
• Call center or high-volume outbound calling experience is a plus.
• Typing speed of at least 35 WPM required.

Responsibilities

• Contact customers with past-due balances by phone and other channels.
• Negotiate payment arrangements within company guidelines.
• Document collection activity and monitor accounts.
• Collaborate with customer service, accounting, and servicing teams.
• Escalate issues per policy while maintaining confidentiality.

Skills

Bilingual English/Spanish

High-volume outbound calling

Communication & negotiation

Empathy & professionalism

Typing 35 WPM

Job description

Job Summary

A Bilingual Collector is needed for a temp-to-hire opportunity with a leading vacation ownership and hospitality organization in the Maitland, FL area. This 100% on-site role is ideal for an English/Spanish bilingual professional who enjoys customer communication, problem-solving, and helping customers resolve past-due account balances in a respectful and solution-focused way.

This opportunity offers a stable schedule, a professional team environment, and the potential to grow into a permanent position with bonus options once hired on. Candidates can expect supportive leadership, clear performance expectations, and collaboration with customer service, accounting, finance, and servicing teams. The work environment is fast-paced and performance-driven, while still emphasizing professionalism, empathy, teamwork, and quality customer interactions.

Key Responsibilities

• Contact customers regarding past-due mortgage, HOA, and maintenance fee balances.
• Conduct collection outreach by phone and other communication channels in English and Spanish.
• Negotiate payment arrangements and account solutions within established company guidelines.
• Monitor assigned accounts, document collection activity, and take timely action to resolve delinquent balances.
• Research and resolve payment discrepancies, account questions, and customer concerns.
• Escalate accounts as needed while maintaining confidentiality and compliance with company policies and applicable regulations.

Compensation and Benefits

• Pay: $18 per hour.
• Position type: Temp-to-hire.
• Work location: 100% on-site in Maitland, FL.
• Schedule: Two days from 11:00 a.m. to 7:00 p.m., Monday and Tuesday, and three days from 9:00 a.m. to 5:00 p.m.
• Weekends: Closed unless overtime is offered.
• Bonus options available once permanent.
• Potential for a hybrid schedule once permanent.

Required Qualifications and Skills

• Manage outbound collection calls for past-due mortgage, HOA, and maintenance fee accounts.
• Negotiate payment arrangements while following company guidelines and compliance requirements.
• Maintain accurate documentation of customer communications and collection activity.
• Partner with customer service, accounting, finance, and servicing teams to resolve account issues.
• Bilingual English/Spanish required.
• 1 to 2 years of relevant experience required, with 2 or more years of collections, customer service, call center, sales, mortgage servicing, or related experience preferred.
• Prior collections experience strongly preferred.
• Call center experience with high-volume outbound calling is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Professional and confident telephone presence.
• Ability to handle sensitive financial conversations with empathy, professionalism, and discretion.
• Excellent attention to detail, organization, and follow-through.
• Comfortable working in a fast-paced, performance-driven environment.
• Typing speed of at least 35 WPM required, with typing speed testing required.
• Reliable attendance and punctuality required.

Preferred Qualifications

• Experience in vacation ownership, mortgage, real estate, hospitality, or financial services.
• Experience resolving account or payment discrepancies.
• Familiarity with customer account servicing, delinquency resolution, or payment plan negotiation.
• Ability to meet productivity, quality, attendance, and performance expectations in a structured call center environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.