Collections Specialist

AppleOne Technical Staffing; Town of Florida (NY); On-site; USD 24,796; Full time

Benefits offered by this job

Bonus structure based on performance

Temp to perm opportunity

Job summary

A staffing agency seeks a Bilingual Collector to manage delinquent accounts in Maitland, FL. The role offers $18/hour with performance bonuses, with potential earnings averaging $400 - $800 monthly. Responsibilities include notifying customers of overdue accounts, negotiating repayment schedules, and advising on debt strategies. Candidates should have at least 1 year of collections experience and strong customer service skills. This position is contract-based and may convert to permanent employment.

Qualifications

• 1+ year of experience in Collections ideally.
• Strong customer service experience – outbound calls.

Responsibilities

• Arrange for debt repayment or establish repayment schedules.
• Locate and notify customers of delinquent accounts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts.
• Confer with customers to determine reasons for overdue payments.
• Locate and monitor overdue accounts using automated systems.
• Answer customer questions regarding account problems.
• Record information about customers and collection efforts.
• Trace delinquent customers to new addresses.
• Perform miscellaneous clerical duties.

Skills

Bilingual (English/Portuguese)

Strong customer service experience

Job description

Executive Account Manager - Lifelong Learner - Career Matchmaker

We are looking for a Bilingual Collector (English/Portuguese required) in Maitland, FL!

Pay: $18/hour with bonuses

Bonuses are available after conversion to perm and being 90 days on payroll. We pay bonus to all collectors 25% of late fees collected to accounts 11 to 60 days delinquent and 50% of late fees collected to accounts 61+ days delinquent. Average $400 - $800 in Bonus per month!

Type: Temp to perm

Languages needed: English/Portuguese required

Schedule: Mon 11:00 – 7:00 // Tue – Fri 9 – 5

Details: Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Responsibilities

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Requirements

• 1+ year of experience in Collections ideally
• Strong customer service experience – outbound calls

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

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