Bilingual Collections Specialist (Remote or Onsite)

ADP, Inc.; Sioux Falls (SD); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Monthly incentives

Bilingual Spanish differential

Work from home option within 60 miles

3 weeks paid vacation

11 paid holidays

Paid sick leave

401(k) with company match

Tuition reimbursement

Career growth opportunities

Job summary

CAPITAL Services in Sioux Falls, SD, seeks Collections Representatives, including bilingual Spanish specialists, for a full-time role. Starting wage is $17.50/hr with monthly incentives and a bilingual differential adding 15% (starting wage $20.13/hr). Work week is Monday–Friday, 10:30am–7:00pm, with no weekend shifts.

We offer work-from-home options within 60 miles of Sioux Falls after training, plus 3 weeks of vacation, 11 holidays, paid sick leave, and a supportive, growth-oriented culture.

Responsibilities

• Provide patient, empathetic support when assisting customers with credit card payment inquiries
• Communicate professionally and effectively through phone interactions
• Analyze account details to identify the best resolution for each customer
• Negotiate and collaborate to resolve payment-related concerns
• Consistently meet performance and quality goals

Skills

Bilingual Spanish

Customer service

Communication

Phone support

Empathy

Job description

CAPITAL Services in Sioux Falls, SD, seeks Collections Representatives, including bilingual Spanish specialists, for a full-time role. Starting wage is $17.50/hr with monthly incentives and a bilingual differential adding 15% (starting wage $20.13/hr). Work week is Monday–Friday, 10:30am–7:00pm, with no weekend shifts.

We offer work-from-home options within 60 miles of Sioux Falls after training, plus 3 weeks of vacation, 11 holidays, paid sick leave, and a supportive, growth-oriented culture.