Bilingual Call Center Agent (English/Spanish) – Incentives

Vervent; Sioux Falls (SD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Vervent is seeking a Call Center Account Advisor in Sioux Falls, SD. You must have six months of collection or customer service experience in a call center and be fluent in English and Spanish.

The role is on-site, pays $19.50-$21.50 per hour and offers monthly incentives in addition to base pay. Primary responsibilities include meeting KPIs, delivering exceptional service across channels, advising borrowers on options, following up on tasks, processing communications accurately, and protecting

Qualifications

• Six (6) months of collection/customer service experience in a call center environment.
• Fluent in English and Spanish with strong written and verbal communication.
• Proficiency with Windows, Microsoft Office, and common internet browsers.

Responsibilities

• Meet and exceed KPIs set by management.
• Deliver best-in-class customer service across channels.
• Follow guidelines by portfolio and provide options to borrowers (forbearance, modified payment plans, deferments).
• Follow up on assigned tasks and process transactions accurately.
• Protect consumer data in all communications.
• Maintain borrower, collateral, and status information across accounts.
• Promote collaboration with internal and external teams.
• Support management with special projects as needed.

Skills

Bilingual English/Spanish

Customer service

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Internet Browsers

Job description

Vervent is seeking a Call Center Account Advisor in Sioux Falls, SD. You must have six months of collection or customer service experience in a call center and be fluent in English and Spanish.

The role is on-site, pays $19.50-$21.50 per hour and offers monthly incentives in addition to base pay. Primary responsibilities include meeting KPIs, delivering exceptional service across channels, advising borrowers on options, following up on tasks, processing communications accurately, and protecting