Collections Reps and Bilingual Collections Reps

CAPITAL Services; Sioux Falls (SD); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Monthly incentives

Bilingual differential 15%

Work from home within radius

Paid vacation (3 weeks)

Job summary

CAPITAL Services in Sioux Falls, SD seeks Collections Representatives and Bilingual Collections Representatives to join a focused team in a full-time role. Starting wage is $17.50/hr with monthly incentives and a 15% bilingual Spanish differential increasing the starting wage to $20.13/hr.

Training is onsite for four weeks, with optional work-from-home within 60 miles of Sioux Falls. Enjoy a stable, family-owned environment that values work-life balance, plus benefits including paid vacation,

Qualifications

• Customer service experience preferred.
• Bilingual Spanish skills beneficial.

Responsibilities

• Provide patient, empathetic support when assisting customers with credit card payment inquiries.
• Communicate professionally by phone with customers.
• Analyze account details to identify best payment resolutions.
• Negotiate and collaborate to resolve payment-related concerns.
• Consistently meet performance and quality goals.

Job description

Collections Reps and Bilingual Collections Reps

Collections SF 02 Regular Full-Time Sioux Falls, SD, US

Collections Representatives and Bilingual Collections Representatives
$17.50/hr + Monthly Performance Incentives

Bilingual Spanish Differential: Additional 15% (Starting wage of $20.13/hr)
Monday–Friday | 10:30am–7:00pm | NO weekends

Are you looking for a fun, energetic workplace focused on customer satisfaction and goal achievement? At CAPITAL Services, our Collections team partners with customers to create collaborative payment solutions while delivering exceptional service.

We also offer WORK FROM HOME (within a 60-mile radius of Sioux Falls, SD). Complete a full time 4-week training onsite in our Sioux Falls office which includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role. YOU CHOOSE if you want to work from home or continue working onsite in our fun and energetic call center after meeting performance expectations!

We value work-life balance and employee growth—offering 3 weeks of paid vacation, 11 paid holidays, and paid sick leave, along with a supportive and engaging culture.

What You’ll Do

• Provide patient, empathetic support when assisting customers with credit card payment inquiries
• Communicate professionally and effectively through phone interactions
• Analyze account details to identify the best resolution for each customer
• Negotiate and collaborate to resolve payment-related concerns
• Consistently meet performance and quality goals

What We Offer

• Monthly and quarterly performance-based incentives
• Consistent Monday–Friday schedule with opportunities for time off based on call volumes
• Bilingual differential for fluency in Spanish – 15% (starting wage of $20.13/hr)
• Career growth with opportunities with pay increases
• Competitive benefits including medical, dental, vision, paid parental leave, 401(k) with up to 6% company match, and tuition reimbursement
• Regular one-on-one development-focused meetings with your manager
• Community volunteer opportunities
• A stable, family-owned company established in 1998
• Company outings, on-site and off-site events, games, contests, and lots of food!