Bilingual Collections Specialist II - Spanish

Chartway Federal Credit Union; South Jordan (UT); On-site; USD 28,000 - 30,000; Full time

Job summary

Chartway Federal Credit Union in Virginia Beach, VA or South Jordan, UT is hiring a Bilingual (Spanish) Collector II for full-time work. The role focuses on delinquent accounts, collecting payments, and building repayment plans while adhering to FDCPA and company policy.

The position requires a minimum of 2 years in collections, excellent communication skills, and Spanish fluency. Salary range is $20–$22 per hour with opportunities for higher compensation based on experience and equity.

Qualifications

• Must be bilingual in Spanish.
• Minimum of 2 years of collections experience.
• Education: High school diploma or GED.

Responsibilities

• Process collection department payments via Western Union, Converge, ECM (ACH and Credit Card).
• Maintain established performance standards.
• Train and mentor Level 1 collector.
• Assist management with special collection projects.
• Send collection letters and emails with appropriate delinquency notices.
• Recommend loss prevention strategies.

Skills

Clear communication

Professional telephone etiquette

Adaptability

Ability to compute math calculations

Bilingual in Spanish

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Chartway Federal Credit Union in Virginia Beach, VA or South Jordan, UT is hiring a Bilingual (Spanish) Collector II for full-time work. The role focuses on delinquent accounts, collecting payments, and building repayment plans while adhering to FDCPA and company policy.

The position requires a minimum of 2 years in collections, excellent communication skills, and Spanish fluency. Salary range is $20–$22 per hour with opportunities for higher compensation based on experience and equity.