Bilingual Collections Specialist II: Mid-Stage Recovery

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Desert Financial Credit Union in Phoenix, AZ seeks an experienced Collector II to manage advanced delinquency collections, coordinate repossession and remarketing, and maintain communication with members and agents. You will support bankruptcy queues and collaborate with risk and legal teams to resolve complex cases.

The role emphasizes customer-focused solutions, accurate account information, and adherence to FDCPA and state collection laws. Banking basics and MS Office proficiency are required.

Qualifications

• 1+ years in Collections, AR, loan servicing or high-volume outbound calls.
• Basic understanding of banking concepts and member needs.
• Familiarity with FDCPA and state collection laws a plus.

Responsibilities

• Negotiate payments and tailor repayment plans based on member finances.
• Perform skip tracing to locate collateral locations when needed.
• Oversee repossession and remarketing coordination with agents/vendors.
• Support bankruptcy queues and communicate with attorneys as required.
• Collaborate with risk, fraud, and legal teams to resolve complex cases.

Skills

Collections experience

Customer service

Active listening

Negotiation

Payment plan structuring

Objection handling

Performance tracking

Cross-department communication

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Desert Financial Credit Union in Phoenix, AZ seeks an experienced Collector II to manage advanced delinquency collections, coordinate repossession and remarketing, and maintain communication with members and agents. You will support bankruptcy queues and collaborate with risk and legal teams to resolve complex cases.

The role emphasizes customer-focused solutions, accurate account information, and adherence to FDCPA and state collection laws. Banking basics and MS Office proficiency are required.