Bilingual Spanish Relationship Specialist — Member Solutions

Chartway Credit Union; Virginia Beach (VA); On-site; USD 28,000 - 30,000; Full time

Job summary

Chartway Federal Credit Union in Virginia Beach, VA is seeking a Bilingual (Spanish) Relationship Specialist for a full-time role. The position focuses on delivering excellent member service, building relationships, and providing financial solutions while supporting the branch team.

Responsibilities include handling member transactions, guiding accounts, loans, and referrals with a commitment to diversity, inclusion, and ethical standards. Branch hours are Mon-Thu 9-5, Fri 9-6, Sat 9-1.

Qualifications

• 1–3 years’ experience in customer service and relationship building.
• Associate degree or equivalent experience required.
• Fluency in Spanish and English preferred.

Responsibilities

• Create an environment of exceptional member service with financial guidance.
• Develop and build relationships with Chartway’s member base through proactive outreach.
• Collaborate with branch team to find solutions for members.
• Transition between branch functions to meet member needs.
• Represent Chartway positively in the community.
• Process member transactions and assist with accounts, lending, and referrals.

Skills

Relationship building

Communication skills

Problem solving

Customer service

Team collaboration

Discretion

Education

Associate degree or equivalent experience

Tools

MS Office (PowerPoint, Word, Excel)

Job description

Chartway Federal Credit Union in Virginia Beach, VA is seeking a Bilingual (Spanish) Relationship Specialist for a full-time role. The position focuses on delivering excellent member service, building relationships, and providing financial solutions while supporting the branch team.

Responsibilities include handling member transactions, guiding accounts, loans, and referrals with a commitment to diversity, inclusion, and ethical standards. Branch hours are Mon-Thu 9-5, Fri 9-6, Sat 9-1.