Bilingual Collections Specialist (English/Spanish)

Spring Oaks Capital LLC; Chesapeake (VA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical

Dental/Vision

Life

STD/LTD

Holidays

FSA/HSA

Paid time off

401(k) with match

Performance-based monthly incentives

Zusammenfassung

Spring Oaks Capital LLC is seeking a Bilingual Collections Representative in Chesapeake, VA. The role focuses on handling inbound and outbound phone calls to collect overdue payments and negotiate workable repayment plans.

High emphasis on empathy, rapport, and compliance with FDCPA and company policies. Applicants must be able to work 40 hours per week in person; there are scheduled hours with some evenings.

Qualifikationen

• High School Diploma or equivalent required.
• Bilingual in English and Spanish required.
• Experience in collections, customer service or sales preferred.

Aufgaben

• Establish rapport with customers and negotiate payment plans.
• Maintain customer records and payment information in system.
• Meet monthly performance goals and adhere to compliance standards.
• Handle inquiries and resolve disputes with professionalism.
• Follow company policies and FDCPA laws.

Kenntnisse

Bilingual English/Spanish

Communication skills

Active listening

Calm under pressure

Detail oriented

Ausbildung

High School Diploma/GED

Tools

LiveVox

Interprose

Outlook

Jobbeschreibung

Spring Oaks Capital LLC is seeking a Bilingual Collections Representative in Chesapeake, VA. The role focuses on handling inbound and outbound phone calls to collect overdue payments and negotiate workable repayment plans.

High emphasis on empathy, rapport, and compliance with FDCPA and company policies. Applicants must be able to work 40 hours per week in person; there are scheduled hours with some evenings.