Bilingual Collections & CSR Specialist – Orlando

Kingdom Auto Finance; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kingdom Auto Finance in Orlando is seeking a Collections & Customer Service Specialist to contact customers with past-due accounts and help bring balances current. You will also monitor insurance renewals and dates requiring attention, delivering professional service.

The role requires fluent Spanish, strong communication, and the ability to handle outbound calls while meeting performance goals. On-site placement in Orlando, FL.

Qualifications

• Fluent Spanish required.
• Strong verbal communication and customer service skills.
• Comfortable making a high volume of outbound calls.
• Persistent, professional, and confident when communicating with customers.
• Organized and able to manage multiple follow-ups.
• Results-oriented with performance goals.
• Previous experience in collections, customer service, call centers, financial services, or auto finance is a plus.

Responsibilities

• Make outbound calls to customers with past-due accounts.
• Follow up consistently to help customers bring accounts current.
• Discuss payment status and next steps with customers.
• Document customer interactions and follow-up activities.
• Monitor insurance policies and upcoming expiration dates.
• Contact customers regarding insurance renewals or missing information.
• Provide professional and respectful customer service.
• Maintain organized records and follow-up schedules.
• Work toward individual and team collection goals.

Skills

Fluent Spanish

Verbal communication

Customer service

Outbound calls

Organization

Persistence

Results oriented

Collections experience

Job description

Kingdom Auto Finance in Orlando is seeking a Collections & Customer Service Specialist to contact customers with past-due accounts and help bring balances current. You will also monitor insurance renewals and dates requiring attention, delivering professional service.

The role requires fluent Spanish, strong communication, and the ability to handle outbound calls while meeting performance goals. On-site placement in Orlando, FL.