Bilingual Auto Finance Collector (Remote)

Veros Credit

Santa Ana (CA)

Hybrid

USD 28,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement Benefit

Referral Bonus

Office Coffee/Latte/Espresso Machine

Job summary

Veros Credit seeks an Account Servicing Specialist to service auto loan accounts that are 30–60 days delinquent, documenting all collection activities in our loan servicing software. In-office roles exist in Santa Ana, CA, Ontario, CA, and Fort Worth, TX, with remote options for Arizona and Nevada.

The ideal candidate has 3+ years in collections, is bilingual (English/Spanish), and brings strong communication and negotiation skills.

Qualifications

3+ years of experience in the collections field, preferably in the subprime lending industry.
Bilingual (English/Spanish).
Strong communication, negotiation and problem-solving skills.
Ability to read, interpret and apply FDCPA and local regulations.

Responsibilities

Follow and ensure compliance with all company policies and the FDCPA.
Negotiate payment arrangements with borrowers and propose alternative methods.
Assist borrowers in developing a plan to keep their vehicle while meeting loan obligations.
Document account information and collection activities accurately.
Utilize skip tracing tools to locate delinquent borrowers.
Perform other duties as assigned.