Bilingual Auto Collections Specialist (Spanish/English)

Veros Credit, LLC; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Holidays

Paid Time Off (PTO)

Transportation Reimbursement Benefit

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts. You will handle negotiations, document collection activities, and work within FDCPA guidelines to protect collateral and recover debts.

Ideal candidates have 3+ years in collections, strong communication skills, and bilingual English/Spanish abilities. This on-site role requires flexibility and independent teamwork in a fast-paced environment.

Qualifications

• Experience in collections, preferably subprime auto lending.
• Strong negotiation and communication skills.
• Ability to interpret FDCPA and related regulations.

Responsibilities

• Follow policies and FDCPA guidelines in daily collection activities.
• Negotiate payment arrangements and determine reinstatement options.
• Review accounts for special assistance and gather required documents.
• Initiate and review repossession efforts to recover collateral.
• Document collection actions accurately and professionally.
• Conduct skip-tracing to locate customers in databases.

Skills

Negotiation

Communication

Problem-solving

Skip-Tracing

Teamwork

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Auto-dialer

Skip-tracing databases

Job description

Veros Credit, LLC is seeking an Account Servicing Specialist (Impounds) to service auto loan accounts. You will handle negotiations, document collection activities, and work within FDCPA guidelines to protect collateral and recover debts.

Ideal candidates have 3+ years in collections, strong communication skills, and bilingual English/Spanish abilities. This on-site role requires flexibility and independent teamwork in a fast-paced environment.