Bilingual Auto Collections Specialist

Veros Credit, LLC; Arizona; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSAs

EAP

401(k) Plan

Tuition Reimbursement

Paid Holidays

PTO

Transit Reimbursement

Referral Bonus

Lunches

Coffee

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist (60 Days) to service auto loan accounts that are 60 days delinquent and document all collection activities. The role emphasizes compliant negotiations, borrower assistance, and accurate record-keeping.

The position requires 5+ years in collections, bilingual English/Spanish, and the ability to work in a fast-paced environment while meeting deadlines. Equal opportunity employer, with E-Verify participation.

Qualifications

• Bilingual English/Spanish is required.
• Strong negotiation and problem-solving skills are essential.
• Ability to read and apply FDCPA and other regulations.

Responsibilities

• Follow policies and FDCPA guidance in collections processes.
• Negotiate payment arrangements and suggest feasible plans.
• Assist borrowers in creating strategies to keep their vehicle while meeting loan obligations.
• Document all account information and collection actions accurately.
• Use skip-tracing tools to locate delinquent borrowers.
• Perform additional duties as assigned.

Skills

Bilingual English/Spanish

Strong negotiation

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Veros Credit, LLC is seeking an Account Servicing Specialist (60 Days) to service auto loan accounts that are 60 days delinquent and document all collection activities. The role emphasizes compliant negotiations, borrower assistance, and accurate record-keeping.

The position requires 5+ years in collections, bilingual English/Spanish, and the ability to work in a fast-paced environment while meeting deadlines. Equal opportunity employer, with E-Verify participation.